pegasusFrequently Asked Questions

No. Each pegasus member is permitted one account only. Our system uses email address, mobile number, and identity verification (KTP or passport) to detect and prevent duplicate accounts. If we identify multiple accounts registered to the same person, we will close all but one and may restrict the corresponding funds pending review. We also monitor for accounts operated by a single household or device to uphold fair play. If you need to change your registered email or mobile number on your existing pegasus account, contact our support team—we can update those details without closing your account.

Our pegasus KYC (Know Your Customer) process requires two documents: a valid government-issued identity document (Indonesian KTP, passport, or equivalent) and proof of your current address (utility bill, bank statement, or rental agreement dated within the past three months). You'll upload these via your pegasus account dashboard. Our verification team reviews submissions during business hours and typically confirms your identity within one business day. Once verified, you can make your first withdrawal. If we need clarification on your documents, we'll email you during business hours with instructions. You can resubmit as many times as needed at no cost.

On the pegasus login page, click "Forgot your password?" and enter your registered email address or username. We'll send you a password reset link via email within a few minutes. Click the link to set a new password, then sign in. If you don't receive the email, check your spam folder or contact our support team during business hours—we can help verify your identity and reset your password manually. For account recovery involving mobile number or KYC document issues, reach out to our multilingual support team via your dashboard or email; we'll guide you through verification.

Yes. Our pegasus platform accepts direct bank transfers from online payment, e-wallet, mobile banking, and local payment. When you choose a bank transfer deposit, we provide you with a unique pegasus account number and payment reference. Transfer the funds from your bank account to that number, and your pegasus balance updates once the bank confirms the transfer (typically within 1–2 hours on business days). We also support e-wallets: online payment, e-wallet, mobile banking, local payment, and online payment. During holidays like Idul Fitri or Idul Adha, banking infrastructure may experience delays; we recommend verifying transfer timelines with your bank.

First, ensure your pegasus account is fully verified (KYC documents submitted and approved). Navigate to your account dashboard and select "Withdraw." Choose your preferred method: bank transfer (e-wallet, mobile banking, local payment, online payment) or e-wallet (e-wallet, mobile banking, local payment, online payment). Enter the amount and confirm. Our pegasus payment team verifies the request during business hours; once approved, funds are sent to your bank or e-wallet within one business day. Note that withdrawals may be subject to verification windows, especially for new accounts or large amounts. If your withdrawal does not complete, contact our support team—we'll investigate and help resolve the issue.

If your pegasus deposit does not arrive, or if your withdrawal stalls, check your transaction status in your account dashboard first. Most deposits from e-wallet, mobile banking, local payment, online payment, or bank transfers complete within hours. If a deposit shows as "pending" after a full business day, or if it shows as "failed," contact our support team via your pegasus dashboard with the transaction ID. We'll check with the payment processor and either retry the deposit or refund your funds to your original payment method. Withdrawals that do not complete are typically held pending security review; our team will email you if further verification is needed. Response windows are during business hours, and we usually resolve issues within one business day.

Our pegasus sportsbook covers major football leagues and tournaments: Indonesia's Liga 1, regional Piala AFF, UEFA Champions League, and Premier League, among others. We also list markets for MotoGP and badminton events. Game availability changes with the season and tournament calendar. For the most current schedule, log into your pegasus account and navigate to "Sportsbook" or "Football Markets." Our markets update during live events; you can explore odds, match schedules, and results in real time. For specific questions about whether a particular match or league is covered, contact our support team—they'll confirm availability and help you place a market order.

Our pegasus platform features popular slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We regularly run daily and weekly slot tournaments with scheduled events—these are time-based competitions where members participate across a set period. Each tournament is described in the pegasus "Tournaments" section with start and end times. Slot games are available 24/7; tournament schedules vary. If you are interested in a specific slot game or tournament, check your pegasus dashboard or contact our support team to confirm current availability and tournament dates.

Yes. Our pegasus live-dealer section features real dealers hosting blackjack, roulette, baccarat, Dragon Tiger, and other table games via multi-camera live studios. Games run 24/7 with multiple tables at different bet limits so you can choose your comfort level. All our live-dealer games are hosted by licensed studios and broadcast directly to your device. Join a table, place your bets, and watch the dealer's actions in real time. Our support team can answer questions about game rules or table availability during business hours.

Our pegasus esports section includes markets for Mobile Legends, Free Fire, PUBG Mobile, and other major competitive titles. We list tournaments, league matches, and special events as they occur. Market availability depends on the tournament schedule—international competitions, regional leagues, and seasonal events are added as they're announced. Check your pegasus dashboard under "Esports" to see current available markets, match schedules, and odds. Our support team can clarify which esports titles and tournaments are currently live if you have questions.

If you have a pegasus promotion code, enter it during account registration or in your account settings under "Promotions." Look for a field labeled "Promo code" or "Bonus code." Paste your code exactly as provided—codes are case-sensitive. Once entered, any applicable offer will be applied to your account. If your code does not work, check that it has not expired, and verify you've typed it correctly. For help with a promotion code or to confirm current offers, contact our support team during business hours. They can clarify eligibility and apply eligible promotions manually if needed.

Our pegasus platform protects your account data using encryption and standard security practices. We collect your name, email, mobile number, identity document, and payment information to verify your account, process deposits and withdrawals, and comply with legal requirements. We do not sell your personal data to third parties. We share information only with payment processors (e-wallet, mobile banking, local payment, online payment, banks) as necessary to complete your transactions and with government authorities if legally required. For full details, read our Privacy Policy. If you have concerns about how your data is handled, contact our support team or request access to your data via your pegasus account settings.

To contact pegasus support, log into your account and click "Help" or "Support" in your dashboard. Select "Open a ticket" and describe your issue in English or Indonesian. Attach any relevant screenshots or transaction IDs. Our multilingual support team reviews tickets during business hours and typically responds within a few hours. For urgent issues (e.g., account access problems or large stuck transactions), mention "urgent" in your ticket title. You can also reach out to our support email during business hours if you prefer. We do not offer real-time chat support, but we respond to all tickets and emails during our standard support window.

We recommend several practices to secure your pegasus account: use a strong, unique password (mix of letters, numbers, symbols); enable two-factor authentication (2FA) via your account settings; never share your password or recovery codes; log out after each session, especially on shared devices; and keep your email and mobile number current so we can reach you about account activity. If you suspect unauthorized access or fraudulent activity on your pegasus account, contact our support team immediately. We investigate all security reports during business hours and will help you regain control of your account.